Citroen
Great responds time of complaint

My mother took her car in for its routine service over to Citroen Fourways (after booking a week prior). They promised the car would be done by the end of business, but it wasn't. In fact, they only contacted my mother late to let her know that they do not have parts but should be expecting them before the end of business. They then called a day later to inform her that they had discovered that the radiator has a leak. My mother asked them to replace it which they promised would not not take long and the car would be ready by the end of business that day, which when my father went to collect my father saw the car hadn't even been worked on yet.

I then intervened and called head office and spoke to a lady, Penny who promised to get to the root of the whole thing and get back to me by Friday morning. She did and in a courteous and professional manner and informed me that the service station had promised to have the car ready by the end of the day.

Thank you for the great service

Company: Citroen
Country: South Africa
City: Head Office

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