Avis
Unauthorised deduction from my account

In December 2012 I had a minor prang in my car that needed some bodywork. My insurers agreed to pay and give me a car rental over the period. All was arranged for January 16. 2013, my car was collected by the bodyshop and a rep from Avis arrived at my house with a car. She took R750 cash as deposit for petrol plus a copy of my Standard Bank debit card. The actual cost of the rental was to be charged/paid for direct by Outsurance.
A week later, on January 23. 2013, I discovered that Avis had taken R1810.67 from my account.
Despite my copying bank statements to them to prove the unauthorised withdrawal with their name and details clearly stated, Avis refuse to accept they made the deduction - how does that work?
Over the past 3 months I have made repeated calls, sent emails, been promised 'action', 'investigation' you name it. And what happened? NOTHING!
They must think I will just give up and go away - no chance.
For a business that boasts that they put people first and "We Try Harder" they clearly aren't trying at all.
Maybe with the help of this website someone will put ME first and refund my money (with interest) and issue a much overdue apology. Am I really asking too much?

Company: Avis
Country: South Africa
City: Strand

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