Wimpy
Refusal to accommodate custome

I visited the Wimpy on the R27 at the Langebaan turnoff in the Western Cape this morning. I wanted to order a combo deal which included coffee. As I cannot drink coffee at all, I inquired whether I could swop it for hot chocolate, which I was informed was not possible. I noticed later that there is a price difference between the coffee and hot chocolate, which is understandable that they didn't want to swop it. I then asked for tea instead of the coffee (the price is EXACTLY the same as that of the coffee) and was told that I can only have coffee. If I wanted anything else than coffee I had to buy the items separately, which would mean that I had to pay more than the combo price.
My question now is: All your combo deals have only coffee. WHY ON EARTH is it not possible to swop the coffee for tea? It's the same price, you will not lose money in the process. I find it discriminating that your deals are only available to people who drink coffee.
I supported this specific Wimpy on a regular basis but after the attitude and poor service I received today, you have just lost a customer forever.

Company: Wimpy
Country: South Africa
City: R27 at Langebaan turnoff

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