Debonairs Pizza
Ordered and Payed, but no delivery

I ordered a meal using the online ordering system on Debonairs

An hour later, I called the branch, and was informed that the order was with one of the drivers.
20 minutes later, I called the branch, and spoke to Lerato, who informed me that the branch had not received the order. She called her boss.

She then contacted me again, saying that I had been refunded - this did not reflect on my bank account.
She then tried to put the card payment through again (6 or 7 times). This resulted in extra service charges on my account.

Now they still want me to pay full price (again) for a meal that's been ordered and payed for (pending confirmation of a refund).

I do not see why I have to pay for poor service, and do not see why I as paying customer, should have to make a plan to deal with their failed system.

Company: Debonairs Pizza
Country: South Africa
City: Norwood

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