Ocean Basket
Lack of customer centricity

After a long day of fasting, we (a family of 7) stood second in line for an hour only to watch other families being seated. After asking for a reasonable explanation, it was evident that the manager had more important matters to deal with than listen to us as, THE CUSTOMER!! Acknowledging our frustration or showing even a little empathy would've been ample... But clearly, that's not a priority!!

Company: Ocean Basket
Country: South Africa
City: Canal walk

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