Mochachos
Worst Service iv ever recieved from mochachos

This has been the worst service i have ever had from a Mochacho's store - over the phone, in store, or via delivery. Today i placed an order for to burgers to be delivered, its been 2 hours and still no food has arrived.
i called to follow up twice, and the response i got was its left already. eventually i called the store back and stated if the delivery was not here in 10 min, they should not bother - the response i received was "OK". No apologies, no attempt to fix the situation figure out where the problem was. This not the first bad experience at this store, orders place over the phone only start getting made 30 min after you call. in store orders take for ever. most of the time the staff don't know whats going on themselves. myself and my colleagues purchase Mochachos on a regular bases, and i don't think this type of service is acceptable. Will not be buying mochachos's anytime soon...

thank you
Sashin

Company: Mochachos
Country: South Africa
City: Kelvin Drive

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