Debonairs Pizza
Esponses all automated with no real followup

I got an automated response on Hellopeter with no *actual* follow up. Looking at the other responses I see they are all identical (except for the person's name and branch referred to/headoffice) - they are not addressing the issues raised. Here is an example of the automated response. Mine is shorter as it is a head office query. There is no REAL follow up as promised:

Hello xyz,

Thank you very much for taking the time to report your experience with our ABC branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)

Company: Debonairs Pizza
Country: South Africa
City: Head office

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