AIG Life South Africa
AIG Hospital Payouts always late or incorrect

I have submitted various hospital claims over the past 2 or 3 years. Every time I have to phone and ensure that AIG got the documentation. If they haven't received the fax, then they have only received a part of the fax and not all the pages. When you call the customer service number, you ALWAYS hear the message that they are experiencing unusually high call volumes. Most of the time they always require more documentation and you claim falls into the back of the q. They even once requested that the doctor motivate why I had to stay in hospital for so long. Do they think the Dr doesn't know what she is doing? Then when you eventually get notified of the payout, it's usually incorrect. My last 2 claims as well as my moms last claim was paid out incorrectly. Now I ask you, is this how a company that's been existing for 50 years deals with their clients? I'm surprised they still do have clients!

Company: AIG Life South Africa
Country: South Africa
City: Cape Town

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