Capitec Bank
Unauthorised Debit Order (Zingzilla)

On 19 April 2013 i received an sms on my fone notifying me of a debit order of R299.99 by a company called Zingzilla. I dont know this company so I immediately went to the Kuruman branch to try and reverse this transaction. They told me they cant. I must first call Zingzilla so that they stop the debit order from their sider and to also give me a letter/confirmation that they do not know me. How ridiculous for Capitec to tell me to call a and ask the to stop taking money from my acc? So they gave me the contacts details for Stratcol, I called Stratcol and they gave me four different numbers for Zingzilla and the numbers are saying the subscriber is unavailable, only one is ringing and the lady told me it is the reception and I should keep calling the other 3 numbers that dont get through. Even today I havent been able to get hold of Zingzilla. I cannot fold my arms and wait for Zingzilla to keep on taking money from my account. I want Capitec to reverse this amount and stop zingzilla from taking money from my account in future as this is. I would also like to suggest that banks give us 7days clearance period before debit orders go through/are confirmed.

Company: Capitec Bank
Country: South Africa
City: Kuruman

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