Alexander Forbes Insurance
Can't pick up my new car because of no response

I emailed yesterday to ask Lebo to add a new car to my policy as of today and remove my old one as of tomorrow.

I asked for confirmation so I could pick up my car.

Today at 10:40 I phoned her to make sure it was done. She said she would phone me in 10 minutes to confirm. 45 minutes later I call to make sure - I want to pickup my new car after all.

She doesn't answer and the poor switchboard operator tried 6 people, none of whom could take my call.

Then I get some guy who assured me she would call me long before by 12 which was the time I was leaving to get my car.

WEll, it's now 11:50 and no call. And I'm not able to pick up a car without knowing it's insured.

Thank you Lebo and Alexander Forbes.

Company: Alexander Forbes Insurance
Country: South Africa
City: Call Centre

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