Absa
ABSA Washing their hands of Internet

I was defrauded because someone got access to my Internet account by doing an illegal SIM swap, and then somehow getting hold of my Internet account number and password. Due the fact that Vodacom allowed a SIM swap to take place, I did not get a SMS that someone has signed to my account, created a beneficiary, and transferred R 109, 200 out of my account. Even though ABSA knew it was a action - proven by the fact that they phoned me to inform me it has happened - the first of all did nothing to prevent it, and secondly told me that they are not liable if someone gets access to their systems using my password and ID, and then perform a action. The fact that I never supplier my ID and password to anyone, does not hold any water with them. Albert - the investigator - told me they don't care whatever I do, they would still not be liable and I would have to accept the loss. ABSA also have the details of the person to whom the money was transferred to - an account holder at Capitec Bank - but they said it is not their responsibility to follow through with those details, even if they should be able to get hold of that person.

Company: Absa
Country: South Africa
City: Department

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