Standard Bank
EXTRA 3K CHARGE WITHOUT NOTICE

I took out a VAF finance for my car with standard bank, over the past 3 months I had financial problems and missed a couple of debit orders to which standard bank reacted by getting an external company to handle the case instead of their accounts dept.

The agent who called me introduced himself as Sipho and told me if I do not pay my vehicle will be reposessed to which I told him I would manually pay the arrears in March and let the debit order run as usuall on the 25th of the same month to which he said ok and never called again.

My arrears as per the standard bank "statement number 40" were R5.960 (as my monthly repayments are R2.980, On the 30th of March I made a cash payment of 10k which I thought would be enough to settle the arrears.

This morning I get a call from "collectors" who call from different cell numbers and get told I owe 3.5k more which I was never notified about and when probed for answers as to how it got to that much, the guy just hung up (his cellphone) and when I tried calling back a different person answers the phone and says the guy stepped out and he has no clue who he is, total strangers handling my personal info and charging me 3.5k?

Company: Standard Bank
Country: South Africa
City: Head office

  <     >