MiWay
Will Renew It ever fix my car properly?

Business & Finance

I have 3 cars insured with MiWay. Someone bumped my Merc in a parking lot in Rosebank, Johannesburg in December and my car is still not ready for collection from Renew It panel beaters in Strydom Park.

When I reported the accident I complained to MiWay that Renew It has a bad name but they persuaded me to take my car there anyway.

MiWay said Renew It would call to tell me when to take my car in. But it took ME weeks of leaving messages to get Renew It to even call me back. And then Renew It gave me a date of many weeks later to take my car in.

They said repairs would take about 8 days. That was 3 weeks ago. In the mean time the factory manager said they repaired the left front door instead of replacing it, as stipulated in the insurance report. And he didn't know to replace the cracked windscreen, as stipulated. And he replaced the decal on the left front door instead of the right! So now I have little faith that the overall job will be up to standard. And WHEN will it be ready?!! The people who work at Renew It seem nice and professional but there is something VERY wrong with getting the cars out right. I think they take on more than they can handle.

Why does MiWay use them?


Company: MiWay
Country: South Africa
City: Johannesburg
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