MiWay
Best customer retention agent I've met

Not too long ago I lashed out at the pathetic service miway was giving me on every social media platform possible. I feel its fair to also give credit when its due as my saga has come to an end, with Martha Mbambo having been single handedly responsible for turning a certainly lost client to not only a retained one but a once again willing to be loyal to Miway one. It is sad that miway has employees that are an exact opposite of this lady. However I am thank full they have high calibre employees as well. Thank you Martha Mbambo for swift, decisive, timely actions in sorting out the mess created by your colleagues. I shared advice on how Miway could prevent what happened to me from happening again I hope they have taken it and acted upon it. The lengthy email was sent to Wendy Marshall at miway copying Martha Bambo on Friday, January 11, 2013 3:58 PM.
Should she not have passed it on I am more that happy to resend to the next relevant person.
Regards
Lonwabo Batala

Company: MiWay
Country: South Africa
City: Johanesburg

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