IWYZE
Unsatifactory Customer Service

To whom it may concern,

For three weeks I have been calling and emailing iWyze, speaking to different call centre agents, requesting info required by the bank to be included in my policy schedule as part if the bond registration process. The bank's requirements were emailed everytime. And everytime I received the updated schedule, some info was still outstanding according to the lawyers' office.

Failing to get a satisfactory response, I then requested MARTIE BUITENDAG from FSE ATTORNEYS to speak directly to iWyze, in case I'm not explaining myself properly due to technical language barrier. Martie's direct contact details are: TEL: (011) 341-0510, FAX : 086 611 0352 or (011) 341-0627, E-MAIL : [Email Removed] She has been liaising with Lorraine Maimela via email, who this morning, still sent incomplete info. This delay is resulting in the delay of the bond registration process, which then delays our move period/date.

I went into Old Mutual's website wanting to complete a customer complaint form or email my complaint, both said there's a server error. How convenient!

Please help.

Regards,

Mrs Khanyile

Company: IWYZE
Country: South Africa
City: Via contact centre number

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