First National Bank
POOR SERVICE FROM FNB

Last year I had a gold smart savings account. I went to FNB randridge mall to find out about how I can use ebucks and I was told that I need to convert my account to a Cheque account. When I asked what the fees were per month I was told I would pay R 97 per month for everything I was currently getting from my savings account. I waas happy to go ahead with the change at around R 30 more per month and to have ebucks added.

Never having received a statement to date I went and had a look at a detailed transaction history as I was somehow loosing money and to my surprise I saw that I was being charged for everything I do on my Cheque account and my ebucks was not activated.

I phoned the Randpark Ridge branch on the 4th of March 2013 and left a message for Kim to return my call of which after 4 hours I phoned again and insisted to speak to her. She asked me for my ID number and said she would look into the matter and get back to me.

The next day I still had heard nothing and gave her a call in the afternoon only to be told oh we have sent the request to Head Office as an error was made on their side and Head Office needed to refund me all the banking fees and charge me correctly.

Company: First National Bank
Country: South Africa
City: Randpark Ridge

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