Capitec Bank
Breach of contract

I noticed on the 3rd that my card does not swipe. I took it to Capitec Centurion Lifestyle on the 4th and was helped by Nthabinseng. She noticed that there is a problem with the chip and told me that it is R35 to replace the card. I told her that I refuse to pay the R35 because it is not part of the contract when I opened the account. She said it is in my contract that if the card is more than 6 months old I will be reliable for the R35 charge for replacing the card. She called her supervisor (Lebo) who called Jeminah to send a copy of that contract as I asked to see it. Jeminah told Lebo that it is not on the contract, it was decided by their IT department to start charging clients. As clients we need to be informed of these things. This is a breach of contract and I would like my R35 to be reimbursed

Company: Capitec Bank
Country: South Africa
City: Centurion

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