RCS
8 DAYS BEFORE MY EMAIL EVEN GETS READ!!!

I've been struggling to close my GAME account (through RCS) for nearly 2 months now!
On the 24 Jan'13 I got a settlement amnt & paid it same day at the store. I went to the credit desk, wrote a letter to close the account and handed it to the lady. A month later, on 25 Feb'13, I phoned to confirm that the account had been closed & was told that it couldn't be closed as there was now a credit balance on my acct (due to the debit order not taken into account when I phoned for settlement). I was already livid then that no one had bothered to contact me to explain this in the MONTH that had passed. To close the account, I was now told to write another letter and e-mail it to [Email Removed] and request a refund, which I did the same day. They promised that I would receive the refund by Fri, 1 Mar'13 if I sent the e-mail that day. Today I got an email form Valne Murphy to say that she's sending my request to the refunds dept!!! Today only?! This means my email sat in her inbox, UNREAD, for OVER A WEEK! Unacceptable! No one will action anything discussed telephonically and it takes 8 days for the e-mails to get read?!! I hope I never have to deal with RCS ever again!!

Company: RCS
Country: South Africa
City: Head Office (Cape Town)

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