Clientele Life
Debit Order Issue

I logged a call with Clientele on 25th February 2013. I spoke to Ursula and Dipou.
The reason for my call was that there was a double debit from my account on the 22 Feb. I agreed with the consultant (Wisane) that the debit should go off on the 25 due to the mistake he made.
Initially I had agreed that both my policies should be debited on the 1st. Wisane phone me to tell me that he had made a mistake to put one of the debit order (Funeral Cover) on the 25th. I understood that it was a mistake done, I agreed for the debit to go off on the 25th, But as of the April, the debit order should go on the 1st. There was another double debit order that happened after a call was logged, On Thursday and today on Friday. I sent a mail to their service email address [Email Removed] no response from Clientele.

I would like to understand the below.

1. The debit order went off before the agreed date. Why was this?
2. There was a double debit order from my account, same policy number. I don't understand why.

Such a poor service and no one from Clientele is looking into rectifying the matter. I find this to be a rubbish service and customer service is not important to them

Company: Clientele Life
Country: South Africa
City: Head Office

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