Standard Bank
Sub-Standard service

1) I registered for internet banking but they dont tell you all the information you need in order to transfer money through this service when you go to the branch, so I constantly need to go to the bank atleast once per week.
2) I was told my eplan card can only withdraw a maximum of R2k per day so I need to apply for a Prestige account so I can withdraw more, after getting the prestige account card (waited 2 weeks for it) I find that my titanium cheque card has a R1000 limit on it for ATM withdrawals, of which the point of my opening this account was so I can withdraw more money, What is the sense in having a prestige account that only withdraws R1k? Its ridiculous.
Then I call the call center and the agent puts me on a voice prompt thingy where Im suppose to punch in my details so I can increase the withdrawal limit on my prestige account, and the prompt is even more ridiculous than this bank. I was on the phone with 2 different agents and the prompt said Im not registered, when Ive been registered with internet banking for years. At the end my withdrawal limit is still not increased. Standard bank is one bank

Company: Standard Bank
Country: South Africa

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