First National Bank
How can we "" you

I was on holiday and did not have access to my account, so therefore I was not able to manage the account. There were a few debit orders that were run for the first time and due to this my account did not have sufficient funds and debit orders were returned. I requested for a reversal of debit order charges ( - R2000) as a once-off exception as I normally make sue that everything is accounted for and I was told that an exception cannot be granted as I need to make sue that there are funds in the account.

I then posed a question asking the person how I was supposed to do this when Notifications of transaction payments, transaction declines as well as being charged for returned debit orders all happen on the same day and usually very early in the morning when a person is not able to go into a bank. I do not feel that this is fair or ethical. This certainly does not live up to FNB's slogan "How can we help you" as nobody wants to assist me.

I think that every person should be aware of this unethical practice and I intend on posting complaints regularly on this website as well as taking this to the press should nothing be done.

Company: First National Bank
Country: South Africa
City: Head Office

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