First National Bank
Inefficient Call Centre Service and knowledge

About a week ago I registered with a company called "22SEVEN" - who provides an online budget overview to clients needing to track their income and expenditure. The service requires permission from the client as well as the client's bank in order to access client accounts. FNB, together with various other financial institutions have collaborated with 22SEVEN in lending permission for the service to acquire customer account details once it was established that 22SEVEN was a legitimate entity.
In the meantime I've registered with 22SEVEN during which they have tried to access my account details via FNB but have not been able to gain access as was agreed to by FNB. I subsequently called FNB Customer Service and explained the matter. To my surprise, the Customer Service Consultant did not have the foggiest idea what I was talking about and litterally replied with a "huh? " when I asked her if she knew who 22SEVEN was. In my disgust and frustration, I wrote my complaint on the FNB website and have to date not even received an acknowledgement that the matter is being addressed. Its two weeks later and still nothing. I am utterly disgusted at FNB and hope they can redeem themself

Company: First National Bank
Country: South Africa
City: Customer Care

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