Absa
RVN and TVN procedure

I have complained about this matter before to Absa and to their internet banking management, Absa is using an outdated and very inefficient system of providing codes when opening new payment beneficiaries. They are sending a code via cellphone or email. Email is not always the option and once you have registered with cellphone option, you cannot change it if not via internet connection As they rely on the cellphone providers to relay the code, it more than often happens that there is a delay, sometimes hours, before you receive the RVN and TVN codes to make a payment via internet banking.
Absa must get up to date with modern methods and technology, why do we have to battle to do our internet banking? Other major banks provide you with a 'dongle' that creates its own pin code numbers and it works perfectly, anywhere any time. I have now been waiting for more than 30 minutes to create a beneficiary and make a payment, still waiting on codes to be transmitted.
IT'S TIME ABSA BECOMES MORE TECHNOLOGICALLY UP TO DATE, but they continue working with stone age methods. No use complaining about the delays, they blame it on cellphone transmission!! SO DO AWAY WITH THIS METHOD!

Company: Absa
Country: South Africa
City: Countrywide

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