Wesbank
LOST A CLIENT

I recently applied for vehicle finance on Wesbank's online website. First to purchase from a dealership then from a private seller. After I was approved, I phoned Wesbank and they told me to send the applicable supporting documents to them, this is the Friday morning. They said a marketer would contact me, apparently it would take max 24hrs for me to be contacted.

Friday afternoon I followed up, was told someone would phone me now. I obviously want the details of the deal and the seller to be contacted before I lose the deal. Monday I phoned Wesbank 3 times asking for help, I was told someone would contact me between 4pm-5pm after I asked for management. Tuesday morning I phoned, asked for management again, was told I would be contacted. Eventually the PROCESSOR contacted me, just to give me the worst deal possible. Terms 54 months, interest rate was over 16%. And I bank with FNB! After I declined, I was approved by MFC/NEDBANK, 60 months, interest rate 12.5%. All concluded in a space of 2 hours from application. How is this possible Wesbank? After the worst service ever, you can't even accommodate your own clients. Thank you Nedbank for that matter.

Company: Wesbank
Country: South Africa
City: Online

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