Standard Bank
STILL WHERE I WAS A MONTH AGO

My reports re the utmost poor service of SB, on 18/1 and 21/1, on which I received no feedback, refer. SB opened a 3rd account yesterday, and still I cannot assess the previous 2 accounts, to transfer my money to the new account. "NOBODY KNOWS" why the previous 2 accounts were opened. From December until now, my costs were more than R1000, WHICH I INSIST TO BE REFUNDED TO ME. I will not be held financially responsible for untrained staff, not knowing what they are doing. I have spent hours on my cellphone, trying to sort out and getting access to my accounts. I make my name a fool, every time I try and buy something. After I have spent hours in the bank every time, the card works for a day, and then I cannot access the funds. My limits are set to R0. I cannot transfer money, or pay recipients. I cannot pay money from the old to new account. There are also no limits set on the new account, although I received a sms, stating it were set!!! Just spoke to somebody NOW, AGAIN, who told me the limits are just temporarily and I MUST GO TO THE BRANCH AGAIN. This is getting past rediculous! Also lodge a complaint on the SB website, also with NO response! Please provide your CEOs details!!!

Company: Standard Bank
Country: South Africa
City: Vanderbijlpark

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