Capitec Bank
Capitec does what they want with their debt orders

This problem showed it's first head in December 2013 when Capitec had a debit order run on the 19th of December... instead of the 26th as per my agreed and signed contract.

When I queried it with their Customer Contact Centre they couldn't really give me a conclusive reason why this happened with a very general excuse.

Forward one month on to January 2014 and they again did the same... running the debit order on the 23rd instead of the 26th.

Again I queried this and was told that I have to fix/solve this by going into a branch... When questioning them about my signed and legal binding contract the agent started making up stories about how certain rules applied about when a pay day falls on a weekend... None of which where explained to me yet I informed the person who helped me how my company operated.

I'm deeply dissatisfied and can see they have a account tracker on my account... This for someone who was approached by them with a product offering having had a excellent credit record... now regretting I ever took it as it starting to impact me negatively

I will be taking this further as I have several other clients with the same problem

Company: Capitec Bank
Country: South Africa
City: Nationally

  <     >