Standard Bank
Loss of money due to bank's negligence

During Dec 2013 my daughter entered into business with a company calling themselves "Hallifax". She negociated with a rep from "Hallifax" situated in East London. On 22 Dec we started to smell a rat, and we called Standard Bank to enquire, but they coild not assist as to the credibilty of this "Hallifax". Nevertheless, on the morning of 23 Dec 2013 my daughter transferred an amount of R1990 to the account of this rep from Halligax. During the day we did some more homework and realized thay this whole setup is a. Early on 24 Dec 2013 we called Standard Bank and request a stop payment. The operator ensured my daughter that the payment will be stopped in time because of her quick reaction, he however said that the money will only reflect back in her account within 10 working days. After about 10 daus a lady from the banks complaints dept phoned and said they could not stop payment in time! She also gave n name and an account no at Capitech bank and said my daughter could take the matter further with the scammer and Capitech bank! I enquired with with Standard Banks Complaints dept as my daughter gave me full power of attorney to solve the problem with Standard Bank. Till date no reply!

Company: Standard Bank
Country: South Africa
City: Cape Town

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