First National Bank
Procedure not followed

I did a sale transaction with am external person, the person deposited a cheque into my account on the 28th November 2013 the funds was not cleared immediately, it took approximately 7 days for it to clear and the funds did clear, I get a call from Lorraine Maimela from Fnb Melrose Arch saying it was a cheque asking me for details of this person, which I knew nothing, I did tell her I will check of which I did, the next thing is that my account was debited for the value of the transaction, firstly Lorraine Maimela processed this cheque and funds were cleared as soon as it was cleared I handed over the goods, secondly my account is debited without my consent? She did not follow the correct processes and procedures to pick up if there was activity, now the funds was cleared I handed over the goods and lost R6000 because some employee could not do their job, and please note only once funds were cleared then I handed over goods, the employee or Fnb should take responsibility for this as this mistake was on their side and to top it off I am a new customer to Fnb and to treated like this.

Company: First National Bank
Country: South Africa
City: Melrose Arch

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