Capitec Bank
CAPITEC HAS NO SENSE OF CLIENT RELATIONS

I mailed Capitec Bank on 12 December '13 to find out if there's possibly another method to increasing my daily cash withdrawal limit and transfer funds, without going to the bank as I was working double shifts for the next month. 6 DAYS later, after 2 calls to customer care, they only replied letting me know that I have to go into the bank in order to increase my limit. I had the option of transferring up to R5000 at an official Capitec ATM. I replied to the mail expressing my disappointment in the lack of service and response - STILL NO REPLY.

When I arrived at the only bank in a 10 km radius, the bank was closed and the ATM out of order. Eventually after 3 days I was able to do a transfer.

On 3 January 2014, I went into Capitec Claremont to increase my limit. I was told the limit would be increased for the next 72 hours. When I tried to draw cash, my transaction was declined and my limit never increased.

No Capitec in Cape Town City Bowl is open on Sunday and the customer care line refuses to provide a solution other then driving 45 minutes to Tableview to increase my limit yet again. I'm stuck without cash and any solutions due to poor service.

Company: Capitec Bank
Country: South Africa
City: South Africa

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