Auto And General
Good service handling a claim

Compliments to Jacques and team (specifically Ruth), who handled my claim.

The service was fast, friendly and efficient.

The turnaround time was super quick!

Not once did I leave an unanswered message. More than that, every query was researched BEFORE my call was returned, which meant that I did not have to explain myself over and over again.

In fact, Jacques even logged a query regarding the connection to the call centres, without my having to ask for it.

A small word of advice. As it is my first ever claim, I was not aware that there was a 'spending cap' for the replacement of the TV, nor did I know that I had to keep the TV in case it would by picked up by yourselves. Silly issues I know, but it might be worth mentioning it to novices in future.

A BIG thank you!

Company: Auto And General
Country: South Africa
City: Solidariteit/CapeTown

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