Nsfas
Lack of Service and competence

To whom it may concern,

After numerous requests for a statement for almost 2 months, I hereby wish to log a formal complaint.

The services provided by NSFAS is utterly appalling!

I have religiously paid my outstanding balance of over R13 000 since 2010.

When I now request bank details and a final statement of account in order to finalise my account and have it closed, that same courtesy is not returned.

I was advised that there have been system upgrades and that it has caused a bit of issues on your end - which is fine but not at the expense of students who have been paying and have to repeatedly ask for assistance.

I received a call on Friday from a consultant at your offices promising to send me all the necessary details by COB that day - I am still waiting.

I refuse to pay any incurred fees which have been added after my last debit order on 1 October as I have requested the remaining balance to be confirmed as per my calculations

Company: Nsfas
Country: South Africa
City: Western Cape

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