Virgin Insurance
Change in telephonic terms wrt excess payable

I applied for home owners insurance this morning, and the sales person Mlu quoted the excess payable to be R1320 or 5% to a maximum of R6600. When I received the policy document via email, it turns out the limit is R13200, double to what was said to me. I phoned the call centre and spoke to Sebelo. She informed me her information reflects R13200 as the limit, and they will have to pull the conversation I had with Mlu. If it turns out he did say R6600, they will have to honor that. She said it will take a couple of hours, she will call me later today or tomorrow. I called back a couple of hours later, asked about the progress. The lady then informed me it will now take 7 days to pull the call with Mlu. I had to decide if I will stay with Virgin or find a company with less excess payable. I asked her how do I cancel my policy. She said I must call cancellations I think. She asked me why I want to cancel, to which I replied the excess has doubled to the telephone quote. She asked me to hold on, AND THEN CANCELLED THE POLICY! I explained that I asked HOW to cancel it, not for her TO cancel it. I had to complete the whole process again with Sylvester. Is this the insurance should be???

Company: Virgin Insurance
Country: South Africa
City: Call centre

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