Absa
ABSA online banking inept

After landing on the password page where you match 3 random red squares to your password, I was obliged to go through the process 3 times despite using the correct p/w 3 times. The system rejected it and despite protestations to the call centre that the correct procedure was used, one is obliged to go to a branch to reset it. (ABSA... Go learn how its done at FNB with minimal fuss and online)

This reset done and a new p/w created... it worked a few times and then the exact same thing happened. This time I explained the problem to Liesl at the call centre after 2 attempts were made (to try and avoid the fatal 3rd attempt and subsequent visit to Branch!) I persuaded the call centre to look at my problem and a fairly complicated procedure was followed using "private" browsing on IE. This brought me to the same access page and the same result. I demanded an escalation process to take place and after suggesting that others must have reported the same problem, liesl admitted that this was so, and that many people had experienced the same problem. I was told to hold on but she never came back.

Has anyone else out there been subjected to the same ineptness..!!!

Company: Absa
Country: South Africa
City: Sinoville

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