Standard Bank
Mastercard suspends loyal customer's account

With shock and sadness I heard this monring that my StandardBank Mastercard account had been suspended.

I have been a loyal customer for many many years. I have never had a bad debt of any sort in my entire life, not one!

Over Dec 2012, I skipped one payment, by mistake. Then, without any consultation, only vague sms's and automated voice calls, which I abhor, and without notice of their intention, they suspend my account.

I will be settling the balance outright, because I can, and then closing my account.

Sad, that after all this time, not even a human voice on the other side of the line.

Seems there is no consideration for the loyalty. No consideration for an historically good customer.

Company: Standard Bank
Country: South Africa
City: Mastercard

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