Outsurance
Unsatisfactory claim

Outsurance operates on a call centre for all changes. I phoned in and changed the amount becuase I had a new cell phone. No-one changed the model number so when it came to a claim, Outsurance refused to pay out as they had the old model at double the value! Even though I had been paying for a more expensive cell phone. This is their business. Surely they must know that if you double the value of your cell phone that the model must also change. How well are call centre operators trained? It is dumb to think that you have the same cell phone but double the value. Slack service.

This request was based on my call with Given Mduli who was fine but restricted by Outsurance policies and limits set which he is prepared to help me sort out.

Outsurance fall back on their fine print of check your new policy YOURSELF. Who checks the thousands of policies and documents sent to you? Who has the time? Does anyone work for a living?

I will be taking this up with the Ombudsman.

Company: Outsurance
Country: South Africa
City: Call centre

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