Ombudsman For Banking Services
UTTERLY DISGUSTED!

My complaint was submitted to the Fais Ombudsman 0n 10 May 2013 and on the 07 October 2013 after receiving the worst service ever, I am advised that my case was dismissed. The reasons for my case being dismissed was not the same reason I submitted my complaint to the Ombudsman which makes me think if the Case Manger even considered going through all the details I sent to her to prove what I was saying is true.
I have been advised that my case was Escalated to a senior Manager Mr Ashwin Singh to assist with, and I was advised by Marc Alves that I should not contact him until he has had a chance to review my compliant, but If I cannot contact him how would he know what I do not agree on. I have been sending Marc Alves emails asking for assistance and information like when will I have a chance to speak and state my case, but my emails are continuously ignored. Bad Service of the Ombudsman department: When calling into the Ombudsman department to speak to my case manager Ncebakazi, I was constantly advised that she is off sick or she is on leave or in a meeting and will contact me. Constantly when I request to speak the her Manager Marc I am advised he is in meeting and will call me back

Company: Ombudsman For Banking Services
Country: South Africa
City: Gauteng

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