First National Bank
Poor Communication

I am extremely disappointed by the FNB Credit Card Application center. I applied for a credit card on the 14th of January and I have been sent from post to pillar since then. I have called them on no less than four occasions to make a follow up and each time I am told there is some additional information that I need to send (appenently it is the customer's responsibility to make a follow up). Why were all these requirements not communicated to me when to me upon application. Further more to that, no one from their care center bothers to pick up the phone to call you and update you on your application and if there is anything that might required. Mind you each time I call I spend a minimum of 10 minutes on hold waiting to speak to a consultant. Now "how are you helping"?

Company: First National Bank
Country: South Africa
City: JHB

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