Regent Insurance Company
Incompetence

I would like to submit a complaint about the service I have just experienced. Last week I have a minor accident and I phoned customer service and spoke to Lucas.

After explaining everything to him, he asked me to email him a sketch, description and a copy of my ID so that the claim can be processed. I never received even a single notification from him to say he did receive my email. My email has been seating in his inbox without being looked at.

This is not the service I am paying for.

Company: Regent Insurance Company
Country: South Africa
City: Gauteng

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