Standard Bank
Lack of urgency and good customer skills

I was involved in an accident in 09/2013 and my car was written off. I was financed by Standard Bank. My insurance paid out and I had a short fall of about R1 320.00. I paid Standard Bank the shortfall. I called my dealer at Ford Fury Midrand and they told me I had a shortfall cover and Standard Bank usually picks that up before making the client pay the shortfall amount. Anyways, I contacted Standard Bank to inform them that I had the shortfall and my brokers said they needed Standard Bank to contact them. On the 5th of November 2013 I sent my policy documents to Ncumisa Mtsi with all the information she might require. I gave Standard Bank a call today to find out if they had come right and Ncumisa said she did not know who I was insured with for the shortfall. I am amazed by the level of her seriousness as she was bold enough to say she is still waiting for information from the insurance board. What upset me is I sent her everything and she never responded to my email which tells me she never bothered to read it because what she has been waiting for for over a week now is on page 22 of that document. What should one do to be taken seriously???

I am doubting the whole bank now!!!

Company: Standard Bank
Country: South Africa
City: Johannesburg

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