First National Bank
Pathetic service

On the 29th of October I ordered a IPad through FNB and had to order the 32GB and could not order a 64GB due to unavailability of stock. After phoning the delivery company Digital Planet, I learned that they have no stock of the 32GB and had no idea when they will receive stock. I then (after long and frustratting calls) with assistance from Joapaulo Daniels, Thabo Maupa and Shane got to cancel the 32GB order and re-ordered a 64GB IPad. This morning, FNB could not confirm that the order was placed and told me that there is no stock of the 64G IPad's. Ian (a Team Leader) from the Fast Applications Line comitted to investigate and before close of business today give me feedback. I phoned them at 16:50 this afternoon and was told that he 'knocked-off' at 4 PM, I then asked to speak to a Supervisor (since all the Team Leaders 'knock-off' at 4 PM), was placed on hold to try and find someone. I was kept on-hold untill just after 5 PM and the line was then dropped. When I phoned back, the automated response was that office hours is from 8 AM to 5 PM... This is an excellent way (but severely lack customer service) to not have to deal with escelated calls close to 5 PM

Company: First National Bank
Country: South Africa
City: Smart Device Orders

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