Absa
Money taken out of my account?!!!

I am currently out of the country and to my dismay I get a notification saying that R5000 was taken out of my account - the only explanation being BACK OFFICE JHB FBSS - TELLER TRANSFER DEBIT. What does this mean? How is it possible that money can be taken out of my account without my Authorization - Plus a R30 teller fee. I hold ABSA responsible for this. And despite trying to contact the head office - there is no international contact number for this event - I just get put on hold for half an hour!!!
I want answers!!

Company: Absa
Country: South Africa
City: JHB

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