Absa
Incorrect transfer of funds

I sold my vehicle on Wednesday 11 September 2013. The buyer is an ABSA client and I am an FNB client. We went to ABSA Kenilworth to do the transfer for the sale. I handed my iPad with the settlement letter to the teller at enquiries to do a transfer of R133, 130 from the buyers ABSA account to WesBank to settle the full amount. The teller had some trouble processing the transaction and so a supervisor came to assist. The teller explained that they had to use a different account number because the first was not working. A copy of the transaction was given to me where I was asked to check the reference and amount. This was correct and the words "WESBANK" appeared on the slip. Two days later I find out that ABSA used an incorrect account number.

ABSA say they need to "investigate" the matter now which can take until Wednesday the following week. It is Friday and I cannot collect my new vehicle until this matter is sorted, which ABSA say can be Wednesday the next week. I cannot lay a complaint at ABSA because I do not have an ABSA account. I feel that this matter is not been handled fast enough because, as I was told, I am not an ABSA client. Well at this rate I will NEVER be a client.

Company: Absa
Country: South Africa
City: Kenilworth

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