First National Bank
Cards charged fo

My bank cards where in an armed in my home in July, along with my car and home contents.

The next day I made arrangements to get transport to Pavillion to have my important items replaced.

I went to FNB first as I felt new cards were important as I need them for work.

The consultant was new and was not 100 percent sure of the entire process. This meant that I was at the bank for over 2 Hours just to get 3 new cards. When he told me each new card was R135 I asked if they do not reverse this charge if we have a legitimate case - he told me no.

I ended up missing the shop to do my cellphone as he took so long to assist me. Due to the I was emotional and teary and I feel that he should have allowed a more experienced person to assist me to speed up the process.

My main complaint is that I found out from another branch and your call center that the card charges should have been reversed. When I asked them to do so they said they were unable to as it was over a month.

I tried to call the call center for assistance but was passed from person to person. I was put on hold ended the call as I could no longer wait for an answe

Company: First National Bank
Country: South Africa
City: Pavillion

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