Absa
SHAME ON YOU ABSA I DIRECT

My husband had an accident on 1 November 2013. Today is 11/11/2013, and we are still struggling to get a authorisation number for from ABSA I Direct. Every day my husband queried their progress, and every day he got a different story. Eventually I spoke to Ms Biana Lewis (Claims Manager). Wow, if you think you are going to get a pleasant person on the phone that cares about her customers, think again. She was rude, argumentative and quite frankly obnoxious.

If you are considering taking out new insurance, please know that ABSA has a problem processing their claims, the staff don't give a about their customers

Company: Absa
Country: South Africa
City: Call

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