Standard Bank
Accounts / Passing the buck / General uselessness

My vehicle, financed with SBSA, was written off on 10th October. The account is also under debt review. While trying to get the correct settlement amount out of them I picked up that there were massive inconsistencies on the account; additional 'service fees', exorbitant additional interest and debits that had no explanation. To date I have communicated with Debt review admin, Legal, Complaints; where a 'senior consultant' by the name of Renaldo told me to contact VAF as it was "their baby"??? VAF Claims and VAF Payments. I eventually did my own recons on the statements and pre-agreement info and sent it through, 28th October. I am still waiting for Standard Bank to reply to my queries!! There is a complete lack of communication and information sharing and a general attitude of they don't give a! SBSA is the WORST service provider I've ever had to deal with and when this account is done and settled one day I will NEVER use their facilities again, ever. Not even the freaking ATM's...

Company: Standard Bank
Country: South Africa
City: Vehicle Asset / Debt Rev

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