Capitec Bank
HARD EARNED MONEY GONE

AM WRITING THIS REPORT ON BEHALF OF MY PARENTS WHO LOST THEIR MONEY AT AN FNB ATM AT PICK AND PAY SHOPPING CENTRE ELLISRAS TODAY 01/11/2013. MY MOTHER WANTED TO WITHDRAW 1000 RAND (WHICH IS THE CAPITEC CARD WITHDRAWAL LIMIT) AROUND 12PM OR 1PM. THE CARD GOT STUCK IN THE ATM AND I SHE TOLD ME SHE WENT STRAIGHT TO THE BANK WHICH IS NOT MORE THAN 5 MINUTES AWAY. ON HER WAY THERE 3000 RAND WAS WITHDRAWN. THE CAPITEC BRANCH SAID SHE WON;T BE REIMBURSED WITH ANY MONEY BECAUSE SHE WAS USING AOTHER BANK'S ATM. HOW DOES THIS WORK REALLY. PLEASE HELP BEFORE MY MOTHER GETS A STROKE, ITS THEIR HARD EARNED SAVINGS. CAN'T THEY GET SOMETHING FROM THE BANK? I DON;T UNDERSTAND HOW 3000 CAN BE WITHDRAWN FROM A CARD WITH A 1000 RAND LIMIT.

Company: Capitec Bank
Country: South Africa
City: LEPHALALE

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