Standard Bank
Failure to conclude matter after 5 months

The matter has been unresolved since the morning of 28 May 2013.
Midnight withdrawals were made on my current account and credit card using a made debit card.
Standard Bank Credit Card Division alerted me by sms to the.
As a consequence of this it was established that simultaneous frauds had been committed on the credit and current accounts.
The process to submit affidavits was completed.
Since then each time I have questioned the status of the matter I have received a copy of an email from Admin to Pin-based Claims asking them to finalise the matter.
I have twice phoned in to have the matter escalatated.
Today, I waited for a Consultant on the Risk Management line 011 227 4905 for over 30 mins without being assisted.
The matter needs to resolved.
I am entitled to go the Banking Ombud because I have already warned the Bank that I am not satisfied with the absence of movement.
Admin and the Pin-Based divisions have my email address.
You need only complete the matter and confirm this to me.

Jonathan Thompson

Company: Standard Bank
Country: South Africa
City: Risk Management

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