First For Women Insurance
Kyle Snyman - 556850648

After having found out my policy had lapsed, and I was in the process of resolving this issue with first for women. (the initial consultant I had spoken to was very unhelpful, and he had promised to reinstate my policy while I was waiting for the bank to come back to me) I received a call from Kyle, who had noticed that I did not have any cover. I was fuming at this stage, as in the typical nature of big business they were not willing to look into the matter until the bank had given me a letter with 'proof' of the problem (so indirectly saying I was lying) - Kyle called me, whizzed through getting me covered again and apologised for the service I had received earlier. Well done Kyle - you not only calmed me down, but saved a nasty report from being logged on Hello Peter for the horrible service I received this morning. Pat on the back. Wish all call centre agents were as effective as you.

Company: First For Women Insurance
Country: South Africa
City: Cpt

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