First National Bank
"FNB How can we help you" a load of hogwash

In July 2013 I visited the Northgate branch to enquire about Forex where I was referred to apply via the website atleast 30 days prior to my departure overseas. 25th September 2013: I apply for forex (travellers checks) on the website. A week later I have not heard anything about my "pending application" for forex.
3rd October 2013: I call the forex call centre and speak to Wendy who cannot assist me as it is only "Melissa Westmacott" that can assist me, but I cannot speak to her as she is busy on a call and will call me back. Melissa does call me back only to inform me to click "accept" on the FNB website. Fair enough, I ask for assistance on where this "accept" button is? Melissa can't help me as she doesnt know where the "accept button is? #FAIL. She directs me to the online call centre where I then speak to 3 separate consultants who haven't a clue what I am talking about and keep transferring me to another consultant without explaining to them what I am calling about and then the last consultant refers me back to Melissa??? #FAIL Today i learn that travellers checks are no longer issued in any case.
Is this YOUR level of service? Your motto "How can we help you" is a LIE!

Company: First National Bank
Country: South Africa
City: Forex

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