Old Mutual
Condescending Agent

SUPPLIER
Old Mutual Rfa
INDUSTRY Insurance
BRANCH / AREA Call Centre COUNTRY South Africa
TIME / DATE 13:50 Fri 27 Sep PERSON RESPONSIBLE Aleema Holland
CUSTOMER KeleMilanzi View all reports by user 1
3
PROBLEM
Call Centre!!
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INCIDENT Fri 27 Sep
HEADLINE
Condescending Agent
A simple request to just confirm details of the payout lead to this woman being completely annoyed and disinterested in the call.
I really believe it is about time companies take the time to do quality assurance on employees especially those in call centers.
Never mind the fact that I waited ages for the call to be picked up but to have her speak in an audible tone and thereafter screaming in my ear when i asked her to speak a bit clearer is just unacceptable.
This employee if anything will be kept in the company should undergo a telephone etiquette training.

Company: Old Mutual
Country: South Africa
City: Call Centre

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